J.D. Power and Associates U.S. Customer Service Index

J.D. Power and Associates recently released its 2012 U.S. Customer Service Index (CSI) Study. In that study, 84,000 owners and lessees of 2007 to 2011 model year vehicles were surveyed on their service experience. The responses were indexed on a 1,000-point scale with the luxury brands leading the pack.

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